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Restaurant owners in Windsor slam Thames Water after business was flooded

Restaurant owners in Windsor slam Thames Water after business was flooded

Philip Dewey

Restaurant owners in Windsor slam Thames Water after business was flooded
Ali Bhatti (left) and Zack Ali have made a complaint against Thames Water who they claim flooded their restaurant.

Restaurant owners in Windsor have labelled Thames Water as 'incompetent' and claimed it is reponsible for flooding their business and causing more than £15,000-worth of damage.

Ali Bhatti and Zack Ali, owners of Spice Route, in Thames Street, said their restaurant was a foot-deep in water while 100 customers were dining, after a Thames Water plumber had burst a pipe.

The pair have made an official complaint against the utility company after the incident, which took place on Wednesday, August 13.

Manager Mr Bhatti said: "We called them to fix a leak at the back of the restaurant but they turned up a week early when we had customers dining and they did more damage than the original leak.

"When I looked in the back there was a massive hole in the wall with water coming out and it was like a waterfall. We had to clear the restaurant and cancel all the bookings for the week."

Mr Bhatti said a number of customers had left negative comments on travel review website TripAdvisor complaining about the flooding.

The Indian restaurant has lost two valuable clients as a result of the flooding and the owners are concerned about the damage to their reputation and relationships with customers.

Mr Bhatti added: "I have never been put in this situation in my life and it's really shocking and upsetting, I have always had my own restaurant.

"It made us feel proud to have a restaurant outside the castle but now they have ruined my business. They have been really incompetent."

A spokeswoman from Thames Water said: "We came out to fix a customer's pipe and while carrying out the repair the leak worsened. We repaired the pipe the next day."


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