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Oakley Court Hotel responds to anonymous review by dissatisfied bride

Oakley Court Hotel responds to anonymous review by dissatisfied bride

Tara O'Connor

Oakley Court Hotel responds to anonymous review by dissatisfied bride

A hotel manager has defended its policies after an anonymous review warned brides to ‘beware’.

The review of Oakley Court Hotel in Water Oakley appeared online on September 24 and has since been shared around social media.

The anonymous author of ‘Honest Review’ says the hotel cancelled her pre-wedding stay at the hotel, nine days before the big day.

General manager Richard Smith said the bride-to-be had asked to take pictures in her room before heading to her booked wedding venue.

The woman’s account said: “I found out only four weeks before my wedding day that the hotel had overbooked on its allocation of brides allowed in the hotel at any one time and that I was to be the bride that had to change my plans.”

She said she initially accepted not being able to take photos at the venue but added: “I was then told that I would not be allowed to leave my room in my wedding dress, not even for the short journey from my room to my wedding car.

“How disgusting is that?”

Richard said the hotel has a policy of having only one wedding at a time so asked the dissatisfied bride what time she would be leaving to avoid a clash.

“This particular person booked a bedroom and told us she would be having pictures in her room in the morning,” he said.

“We told her when she leaves the hotel she needs to tell us the time so there is not two brides in the lobby.

“She wanted much more than she said. She wanted her bridal party to have the pictures taken in the grounds.

“I told her we don’t allow a staged wedding to occur and she had only booked a bedroom.”

Richard said the woman insisted on having her photos outside which is when he made the ‘very difficult decision’ to cancel her booking.

He said: “We couldn't allow her to take photos in the grounds. The issue is our own bride had paid a considerable amount of money for the package.

“I released the bedroom and offered to book alternative accommodation.

“I just couldn't allow it to happen but she thought we had ruined her wedding.”

Richard said his offer to find the bride a room elsewhere was turned down and she threatened to write the bad review.

He said other bad reviews appeared on TripAdvisor.com and wedding review site Hitched.co.uk which he asked the websites to review and were subsequently removed.

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