04:10PM, Monday 05 December 2016
Legoland bosses have apologised after families were left queuing in the cold to see Father Christmas.
The resort held its Christmas Bricktacular event on Saturday with guests offered the chance to give Santa a personal visit.
But a stream of complaints has since appeared on the theme park’s Facebook page with customers complaining they had to wait more than two hours for pre-booked appointments.
Hayley Gilmour posted: “The overall experience was tainted due to a lack of organisation.
“Queuing for nearly two hours to see Santa, who was amazing, was ridiculous.
“Children crying because there is nothing to do but wait.”
@LEGOLANDWindsor terrible day yesterday. Freezing conditions and you think it's acceptable to queue for 2 hours with young kids.— Satya G Jackson (@SatyaJax) December 4, 2016
Elaine Beckett also said: “Joined the queue at 3:35pm, told by a member of staff to go away and come back at 3:55pm.
“An hour and 25 minutes later we actually got to see Father Christmas (our slot was at 4pm!) The queue all of which [was] outside in temperatures not much above freezing, there were children crying from the cold.”
Legoland blamed the delays on ‘power issues’.
A statement said: “Unfortunately we experienced some power issues which resulted in unacceptable delays.
“We tried to keep spirits up with festive snacks and timing changes but we know a lot of guests were disappointed.”
Not all customers were left feeling with a case of festive blues though.
Jodie James posted: “The Santa experience was fantastic and my little boy was so excited during his talk with Santa. Hopefully, we will be back next year.”
Liquid Leisure Windsor has issued a statement following the death of an 11-year-old girl at the water park on Saturday afternoon.