09:00AM, Monday 25 August 2014
Restaurant owners in Windsor have labelled Thames Water as 'incompetent' and claimed it is reponsible for flooding their business and causing more than £15,000-worth of damage.
Ali Bhatti and Zack Ali, owners of Spice Route, in Thames Street, said their restaurant was a foot-deep in water while 100 customers were dining, after a Thames Water plumber had burst a pipe.
The pair have made an official complaint against the utility company after the incident, which took place on Wednesday, August 13.
Manager Mr Bhatti said: "We called them to fix a leak at the back of the restaurant but they turned up a week early when we had customers dining and they did more damage than the original leak.
"When I looked in the back there was a massive hole in the wall with water coming out and it was like a waterfall. We had to clear the restaurant and cancel all the bookings for the week."
Mr Bhatti said a number of customers had left negative comments on travel review website TripAdvisor complaining about the flooding.
The Indian restaurant has lost two valuable clients as a result of the flooding and the owners are concerned about the damage to their reputation and relationships with customers.
Mr Bhatti added: "I have never been put in this situation in my life and it's really shocking and upsetting, I have always had my own restaurant.
"It made us feel proud to have a restaurant outside the castle but now they have ruined my business. They have been really incompetent."
A spokeswoman from Thames Water said: "We came out to fix a customer's pipe and while carrying out the repair the leak worsened. We repaired the pipe the next day."
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