05:28PM, Wednesday 26 August 2015
New easy-to-use ticket machines, 57,000 more seats and 100 customer ambassadors will be introduced by South West Trains as part of a £50m investment to improve customer service.
The changes, which will be delivered as part of a programme of initiatives agreed with the Department for Transport, will also see 1,400 extra car parking spaces brought in for customers.
The 100 customer ambassadors will be located on station concourses to offer passengers face-to-face advice on their travelling needs.
South West Trains also plans to roll out around 170 easy-to-use ticket machines, with more than half providing a 24/7 video link allowing customers to talk directly to member of staff at the company’s customer service centre in Basingstoke.
Arthur Pretorius, customer service director for South West Trains, said he hoped the changes would help put customers at the heart of the company’s business.
The new customer service initiatives are expected to be introduced early next year.
Editor's Picks
Most read
Top Articles
Liquid Leisure Windsor has been banned from reopening by the council following the death of an 11-year-old girl at the Datchet water park.
The body of a man has been found in the River Thames at Windsor following searches.
Liquid Leisure Windsor has issued a statement following the death of an 11-year-old girl at the water park on Saturday afternoon.
© Copyright 2022 Baylis Media Limited All right reserved
