01:34PM, Friday 28 August 2015
Overcrowding, long queues and traffic chaos led to a string of complaints from angry Legoland customers on social media on Saturday.
More than 22,000 people flooded through the gates at the Windsor resort to take advantage of the scorching summer weather.
But after experiencing congestion and queues of more than two hours for some rides, guests took to the resort’s Facebook page to vent their anger.
Satti Kaur, who visited the park on Saturday, posted: “Absolutely shambolic. Legoland should cap the amount of people they let through the doors.
“Today wasn’t fun for me and my family.”
Ryan Williams also posted on the page that his family had been ‘packed in like sardines’ during their visit to the park.
High visitor numbers led to traffic chaos on the nearby roads with long queues reported in Imperial Road, Royal Windsor Way and Winkfield Road.
Helen Price, chairman of the West Windsor Residents Association, said: “This shouldn’t have happened as residents have been assured by Legoland that when visitor numbers are expected to be high they (Legoland) turn off the online booking system.
“The Windsor economy is highly dependent on the tourism sector and it is essential that they (tourists) receive a five-star experience, which does not include sitting in traffic jams.”
Cllr Colin Rayner (Con, Horton and Wraysbury), Royal Borough cabinet member for highways and transport, said that Legoland was not solely responsible for the traffic congestion and the hot weather had compounded the problems.
Manual traffic light operators at the junction between Winkfield Road and Imperial Road were also given the weekend off to gauge their impact on traffic flow.
Liz Edwards, Legoland’s head of PR, told the Express the hot weather had made the resort ‘busier than even we expected’ but said the park didn’t want to disappoint families by turning them away.
Legoland announced on its Facebook page yesterday (Thursday) that only pre-booked tickets will be accepted if the car parks reach their capacity this weekend.
An independent report into a Conservative councillor has found a breach of the Royal Borough’s code of conduct in a document seen by the Advertiser.