Queen's Court care home placed in special measures

A care home with ‘no registered manager’ has received an ‘inadequate’ rating from the Care Quality Commission (CQC).

Queen’s Court in Windsor, which provides care and support for up to 62 people, has now been plunged into special measures. 

The care home, which is run by Central and Cecil Housing Trust (C&C), has not had a registered manager since October last year.

The unannounced inspection took place over two days on November 3 and November 5 at the care home in Dedworth Road.

The CQC report states that people's feedback is mixed ‘but overwhelmingly critical’.

The care home was rated inadequate on all aspects except for ‘is this service caring?’, which was deemed as requiring improvement.

Assistant director of care at C&C, Jeff Levine, said the company is ‘extremely disappointed with the findings of the report’ and ‘will move decisively to put things right’.

He said: “Recruiting an experienced, full time home manager and full time nursing staff is our immediate priority, with interviews taking place this week.”

The service will be kept under review by the CQC and will be inspected again in six months.

The report was published on Wednesday, December 9.